Valet Park of America’s sister company, Mountain Valet, provides valet service for some of the top ski resorts on the East Coast. To deliver the high level of service for a seasonal business, we send out some of our valet veterans to oversee the operation. VPA provides housing for the employees that work at the resorts. We talked to our manager John D’Amico to hear about what it’s like to work at the mountains. John has worked for VPA since 2007. He has been a valuable member of our team at many our accounts including Albany Medical Center, Saratoga Racino and St Peter’s hospital.
During the winter season John heads out to Stratton Mountain Resort where he manages our valet operation. A typical day for him starts at 7:00 AM as he prepares for the 8:00 AM rush. During the 8 AM – 11 AM rush his team works hard to get the cars parked quickly and efficiently so mountain visitors can get to the slopes hassle free. At 11:00 AM we start breaks and get a plan together. If we don’t have as many cars as we thought, we send some staff skiing. If we’re busy, we all stay and make some great money. All the cars are out by 5:00 PM.
Staying at the house in VT is a fun experience for the guys working. They typically head out to a local restaurant or pub. After a long day working at the mountain setting up a fire and relaxing in the home is a great ending to the day.
Staying at the mountain, working at the base and getting some free skiing or riding in is a definite perk for John and his team. Many of them enjoy the change of scenery and pace from the accounts they typically work at. The happy clientele at the mountain makes working at mountains fun. Working at the mountains is a great way for the employees to earn some extra cash. Helping families avoid the long walk from remote parking lots, assisting with their skis, and talking about skiing/riding all day is very rewarding.
Since taking on a management role with VPA, John said that he has learned a lot. His leadership has strengthened in the past five years. He is now knowledgeable about delegating, employee relations and can smoothly handle a large volume of cars.
John is proud to lead a team where volume continues to increase year after year due to great customer service. Delivering a good service that is reliable and welcoming is reflected in the amount of cars that come in.
When asked what advice he would give to new employees who are looking to be promoted, John had a few tips. “Hard work stands out with management. Taking initiative to go above and beyond your job tasks will get you a long way.”
Valet parking will be available throughout the entire vacation week, February 16th-24th. To learn more about Mountain Valet and the mountains we serve visit, http://www.mountainvalet.com.