Congratulations to Terry Rood, Rochester General Hospital Concierge, our March Employee of the Month. Terry has been a VPA employee since December of 2011. Throughout his time at VPA, Terry continuously goes above and beyond his job duties. We get compliments from patients, family members, visitors, and hospital employees on a monthly basis. Dave Maxim, Valet Manager of RGH, said that “Terry is always willing to wheel a patient to their appointment, escort a visitor to a room, and is always opening doors and greeting customers when not performing one of his many duties as concierge.”
In the past month we received two compliments forwarded from our client, one from an appreciative customer and another from a hospital nurse. The nurse was thanking Terry for wheeling all of her patients outside on a snowy day and was grateful for the help on a cold day. The customer called Terry a gem and said that he “carefully, respectfully helps me get to my destination.” Great job Terry! You are very deserving of this award and are a positive ambassador for VPA and RGH!