Through the Ranks: Dustin Hildebrant

dustin hildebrant

Dustin recently came to our main office for some hands-on training.

Dustin Hildebrant has been with VPA since 2006.  Since the start of his employment, Dustin has played an instrumental role in many areas of the company. He assisted with the start up of a new account in the Bronx, NY and helped out in Rochester, NY. In 2009 Dustin was promoted and relocated to manage Vernon Downs. During his time at Vernon he continously scored 100% on his shop audits, he never had an at-fault accident at his account and often drove two hours to help out another account. In 2012 Dustin was promoted to also manage Tioga Downs.

We sat down with Dustin to ask him a few questions on his experience with VPA.

What has it been like transitioning from a small account to managing a much larger account?

Since transitioning to Tioga there has been a lot more scheduling, more cars to move and it is more challenging. I like the challenge and am learning more.  Every day it gets smoother. I am from Tioga so I get to be with my family and watch my nieces grow up. I am happy to be back home.

L to R: Security/EMT officer, Chris Hannan, with Dustin Hildebrant

L to R: Security/EMT officer, Chris Hannan, with Dustin Hildebrant

What has been the most memorable moment for you since working at VPA?

Winning employee of the month in September was a great acomplishment for me.

Dustin won this award for helping out during a more stressful situation. While managing, he was the first response to a man going through cardiac arrest.  When the Security/ EMT Officer arrived it was clear he was going to need help giving the man CPR.  Dustin was quick to offer his assistance. The Security Officer was more than grateful for Dustin’s help.  He wrote a letter to our President and Western NY Regional Manager to express his appreciation.  “I wanted you to know that Dustin’s help that day was invaluable and appreciated beyond words.” 

Right: HR Manager Mark Macero presenting Dustin with his Employee of the Month Award

Right: HR Manager Mark Macero presenting Dustin with his Employee of the Month Award

What do you like about working for VPA?

It’s a great company to work for, there is a lot of room for advancement whether you’re the bottom guy or the top guy. I love to be out outdoors. I am a people person, I love to talk to the older customers, they have good stories. Overall there are a lot of incentives in the company. There is a lot VPA does outside of just work. Many of the events we’ve gone to – boxing events, golf tournaments, concerts – are a blast.  The chance to do these things you don’t see from a lot of companies. That is one huge thing that this company does that separates us from other companies.

What have you learned since starting with VPA?

Dedication and hard work will move you through the ranks. I started as a valet attendant and then moved away and now am back managing two accounts. I am working towards advancing in the company. I am young so I have a lot of room to grow.

What advice would you give to new employees who are looking to be promoted within the company?

Keep your head up and smile constantly and you will be recognized.  Hard work stands out and they’re the ones that will be promoted and will have a strong future with VPA. If you work hard you won’t be stuck as a valet attendant or feel trapped.  The more we grow, the more accounts we get, the more managers and captains we can promote.

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Year End Review

This past year brought on a lot of positive changes and growth for VPA! Join us as we reflect on some of our top 2012 moments!

VPA Implements Employee of the Month Program

employee of the month

2012 Winners:

February: Ryan Weser, Rochester NY, March: Matt Dell’Olio, UMass Medical Center, April: John Delago, Capital Region, May: Ricky Knorring, UMass Medical Center ER, June: Jon Clark, Lowell General Hospital, July: Mike Klinger, Albany Medical Center, September: Dustin Hildebrant, Vernon Downs, October: Yuriy Syromyatnk, Hartford Hospital and CCMC, November: Steve McGuinness, UMass Medical Center

To read their full stories check out our Facebook page!

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     VPA Featured in Business West

business westVPA was featured on the cover of Business West,  a premier business publication that discusses business trends, news and information in the Western MA region.  The issue that came out on Monday July 16th premieres a 4 page story on VPA.  The story gives a great insight into Valet Park of America’s past, present, and future.  It discusses the expansion our company has had in the past 20 plus years and what to expect from VPA in the future.

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Mike Arsenault Wins 2012 Howdy Award

Mike A-Mike Arsenault won the Howdy Award in the transportation category on May 15th at the Log Cabin.  The Howdy Award is presented by the Chamber of Commerce to a person who exemplifies excellence in hospitality.

Check out more of Mike’s story on our Moments That Matter page.

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Moments That Matter Award

Above L to R: Ricky Knorring and Micky Dumais tied  to win the Moments That Matter Award. Right: Our crew at the 2012 Six Flags trip.

Above L to R: Ricky Knorring and Micky Dumais tied to win the Moments That Matter Award.

To reward our top employees, we implemented a Moments That Matter Award.   All employees who attended our Labor Day picnic at Six Flags New Engalnd voted for their top pick.  Five nominees were in the running,  Mike Klinger, AMC Manager, Micky Dumais, UMMC Manager, Jon Clark, LGH Manager, Ricky Knorring, UMMC ER Captain, and Mike Arsenault, BMC Cancer Center Manager.  After tallying all the votes, we had two employees tie for first: Micky Dumais, UMMC Manager, and Ricky Knorring, UMMC ER Captain. The runners up won gift cards and both winners won iPads.

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Employees Buzz Off Their Hair To Raise Money For Pediatric Cancer

459842_477380678944630_232214616_o[1]On June 3rd Tim Duval, Nolan Skowera, Nick Schloesser, Kevin Black, Micky Dumais, and Mike Klinger buzzed off their hair for The One Mission Kid’s Cancer Buzz-Off.  The event  took place at Gillette Stadium and had over 450 people signed up to help this great cause.  Proceeds go to pediatric cancer patients and their families at Boston Children’s Hospital. Our team of managers were able to raise $2,552.25!

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Gabe along side our Albany Medical Center Team

Gabe along side our Albany Medical Center Team

Albany Medical Center Valet Team Suprises Young Patient

Our AMC team heard that one of the young patients was having his last chemo treatment. Our valet team made t-shirts to congratulate Gabe. He arrived with tears streaming down his face when he saw all the guys wearing shirts for him that said “Our Hero” and “Gabe’s Last Day of Treatment.” This truly was a heartwarming moment.

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VPA Launches New Brand

vpa_logo_FINAL

To bring us into a new era of growth, VPA partnered with a branding company to update our look.  In 2012 we launched a new logo, website and slogan, “Driving You Forward”. We also have been actively using our Facebook page, LinkedIn, Twitter, YouTube, and Blog as a communication tool for our employees, customers and clients.

Check out our original brand launch blog post and website blog post.

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We are excited for another great year in 2013!

VPA Donates Shuttle Service To the D’Amour Cancer Center and Active Military

Pictured L to R: Marketing and Special Events Coordinator Lynn Jemilo, in the back President of Cancer Free Kids June Le Duc, in the front Director of Marketing Ally Montemagni, Shuttle Driver Alex Miklasiewicz and Shuttle Driver Marcel Dubois at the D’Amour Cancer Center lobby

Pictured L to R: Marketing and Special Events Coordinator Lynn Jemilo, in the back President of Cancer Free Kids June Le Duc, in the front Director of Marketing Ally Montemagni, Shuttle Driver Alex Miklasiewicz and Shuttle Driver Marcel Dubois at the D’Amour Cancer Center lobby

T’is the Season to Pay It Forward

This past week VPA donated Bright Nights shuttle service to the D’Amour Cancer Center, USO active military members and their family.  Shuttles loaded up from the Cancer Center lobby and Westover Air Reserve Base.  VPA staff handed out cookies, candy and warm beverages.  Many of the families had never visited Forest Park’s very own Winter Wonderland.  We were very happy for the opportunity to help out, especially for those family in need of some light during their holiday season.

We received comments and emails thanking us for our donationuso. One woman sent a comment through our website. “Bravo to your company for taking cancer patients to bright nights. Kudos to you and your staff. This is a huge part of what Christmas is all about.”

(l to r) Director of Marketing Ally Montemagni and Marketing and Special Events Coordinator Lynn Jemilo read to hand out cookies and drinks at the Cancer Center

(l to r) Director of Marketing Ally Montemagni and Marketing and Special Events Coordinator Lynn Jemilo ready to hand out cookies and drinks at the Cancer Center

From the VPA view it was very humbling and heartwarming. Everyone who helped make this happen was very grateful to be a part of this experience. Marketing and Special Events Coordinator, Lynn Jemilo, lead this project.  She stated “I am so thankful that I was part of the Bright Night Shuttles for D’Amour Cancer Center and the Pioneer Valley USO at Westover that Ted and Angie donated.  Just being at the events with fellow employees, offering refreshments to the families, while another was taking family photos or entertaining the children on the shuttle, was such a rewarding experience for me.  The gratitude displayed by the families, staff and volunteers was heartwarming.  I left each event with a very full and happy heart! Thank you to Ted and Angie for offering volunteer opportunities and promoting giving back to the communities throughout the VPA regions.”

Everyone had a great time and we are looking forward to helping out again in the future.